CX measurement of ALL consumer touchpoints!
"One dashboard that quickly, easily and directly analyzes and optimizes the Customer Experience at every touchpoint - practically at the touch of a button"
touch361, based in Munich, was founded by Achim Kussmaul and Hakan Han. In touch361 is the cross-industry and cross-disciplinary experience of several entrepreneurs, developers & scientists from over 1,500 projects. Offline as well as online, innovation driven.
Our organization is specialized in market and media research on Customer Experience (CX) based impact measurements of all touchpoints, customer groups, employees and use cases in the company.
The touch361 CX software solution is customizable, methodologically flexible and unique in its impact measurement and business intelligence. It is at the heart of the company and is used in relevant industries such as aviation & tourism, lifestyle & cosmetics, consumer goods industry (FMCG), retail, education, finance (banking & insurance), healthcare, TV media, automotive as well as digital and consulting agencies.
Every software is only as strong as the team behind it!
touch361 CX Solution
touch361 is a CX software solution in market and media research for measuring the impact of all offline and online touchpoints, marketing channels, customer experiences and brand value factors along the Customer Journey.
From established market and competitive analyses to methodologically complex AI approaches, touch361 CX solution has analyzed & evaluated more than 10 million Customer Journeys on user-level so far.
touch361 Decision Maker Dashboard
Fast and efficient rollout of touch361 CX solution - cloud-based with adaptive AI on time-series data
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